Shipping policy
Shipping Policy - Zena Salwars & Kurtis
At Zena, we are committed to providing a seamless shopping experience. Please review our shipping policy below to understand how we deliver your orders.
Domestic Orders
Where Do We Deliver?
We currently deliver across India, ensuring that your favorite ethnic wear reaches you wherever you are in the country.
Logistics Partners
We partner with the following reliable courier services to ensure fast and secure delivery:
- Blue Dart
- Delhivery
- Professional Couriers
- DTDC
Delivery Time: 3 to 5 working days (depending on location).
Shipping Charges
- Prepaid Orders: Free Delivery across India.
- Cash-on-Delivery (COD): COD charges are applicable at ₹50.
Note: If the outer packaging of your order is tampered with, damaged, or pressed, you may refuse to accept the delivery. Kindly write your concerns on the Proof of Delivery (POD) slip presented by the delivery executive and notify us immediately.
Cancellation Policy
We accept cancellation requests within 6 (six) hours of placing the order on our website. Once an order is shipped, we will be unable to cancel it. You can request a cancellation by:
- Emailing us at zenasalwarsandkurtis@gmail.com
- Calling our customer care helpline at +91 95620 75555
Orders are typically processed and shipped within 4-6 hours. If your order has already been processed or shipped, cancellation will not be possible.
Zena reserves the right to decide whether or not to accept a cancellation request. The customer agrees to abide by our decision.
Frequently Asked Questions (FAQs)
Q1. Describe Zena’s domestic shipping policy.
Ans: We use trusted courier services such as Blue Dart, Delhivery, Professional Couriers, and DTDC for delivering fully insured products. Shipping is free across India for all prepaid orders. For Cash on Delivery orders, there is a shipping charge of ₹50, and the courier company may contact you before delivery.
Q2. How long does shipping take?
Ans: Once an order is placed, we aim to ship it within 24 hours. Delivery usually takes 3-5 working days, depending on your location.
International Orders
We accept international orders through our website via the available payment gateways at checkout. Orders are processed once the payment is confirmed.
Delivery Timeframe:
Standard international delivery takes 7 to 10 business days. We typically ship via:
- FedEx
- DHL
- DTDC
Custom Duties:
For all international orders, customs duties and charges may apply based on the import regulations of the destination country. As the recipient, you are responsible for paying any customs duties, local sales taxes, or import charges.
For further assistance or queries regarding international shipping, you can contact us at:
- Email: zenasalwarsandkurtis@gmail.com
- Phone: +91 9562075555
